*venting alert...venting alert*
wrapping up things from dad's earthly life can be quite depleting.
it's like each thing that is completed, i feel a check mark made...which, normally, i like checking things off...here? it's a sort of let-down. that's the best description i can think of right now.
then there are the items that are refusing to be checked off easily. i understand that there are a lot of steps to follow in the medical billing field...but it sure is frustrating to keep calling to see if this is a final bill after both insurances were billed and be told, "oh...no..." so we get another account put on hold until it can be submitted to both insurances...or reviewed as to why it hasn't been...or, or, or...
for the most part, the people have been very kind.
like, yesterday. i was calling about an account i thought was "on hold" but i had received a letter. it wasn't one of those pink letters (we know what those pink letters mean...), but i was still concerned. dad paid his bills the first time...he didn't go to collections...i don't want his name going to collections on my watch... this billing man looked into it, let me know a pink letter was not on it's way, that it was still in the process of being taken care of. he then asked me about the other three accounts.
i did not know about three other accounts. the amounts match nothing i have here.
the nice man went over each account with me. put a review request in for each one. told me i ought to call back to see what progress has happened. (i LOVE that kind of communication...just let me know when so i can put it out of mind until the time is to ask...) no pink letters. both insurances will be billed. we were on the phone for a long time, but he made sure that everything he could see on his end was covered.
thank you mr. nice hospital billing man.
then, today happened.
sign the contract for selling his home. holy smokes...i mean, it's good to move forward, but it's a sad thing. another check mark towards his life here being wrapped up. so i a bit "still" inside. but then i get the phone call from the other hospital...
this ms. hospital billing lady? oh dear. i envisioned banging my head on the table quite a few times. we could not get on the same page. every time i thought she understood the situation...nope.
we talked awhile back but she wouldn't help because i had to prove that he is dead and she can talk to me about things. so i email her the paperwork she needs, along with a copy of the death certificate and trust stuff. that was all settled today, so now she will talk with me.
umm..we did better back then.
here's my need: billing company A for company A said dad's insurance denied a claim because they were lacking a particular signature on a particular form...and to call hospital A for said authorization form. so that's what i had done. hospital A billing person now tells me that she doesn't have that. she went through every paper in his file. so have a nice day. i'm all...wait wait wait... because i need her help. so, no...we are not finished with this phone call.
i explain again what i need. she doesn't have it. i need to go to company A because the would have it. well, no, they do not have it, that's why i am calling you...because they told me to call you. the signature is from someone in the same building as you...not someone with them...
we did this a few times.
she offers to go through his file again. i accept the offer..i'm not hopeful, but go ahead. silence on the phone except for her thumbing through papers. she tells me she doesn't have it.
i do not know if it's legal to ask for her to have a new paper done.
a few more go arounds.
she said, "would you like me to look in his digital file? it might be there?"
umm...yeah. how about we do that.
she reads me the email from the dad's case dude...i met this guy...nice guy...but what he wrote to her doesn't help me. i still need a signature. someone said it was okay for dad to leave. seeing as how he wasn't even walking, it wasn't like he got up and left against physician's advice.
we talk a bit more. i try to explain again that the other people don't have what she keeps telling me they have. otherwise, they wouldn't have told me to call her. there has to be a signature somewhere from a doctor saying it was okay for him to leave for the long term care facility.
she finally understands me.
so she goes to the day in question and tells me what she has...and maybe that will help?
maybe so. can i have copies?
thank you so very much and have a great day.
hopefully, these papers do the trick.
i am glad i changed my cell phone plan.